melbed Terms and Conditions

The meanings of key terms used in these Terms are described below:

• "melbed" or "Platform" refers to the melbed.cam website and all of its related services.
• "User" or "Member" refers to any person who uses the platform through a registered account on melbed.
• "Account" refers to a user's registered personal account on melbed.
• "Bonus" refers to any promotional funds, free spins or other rewards granted by melbed.
• "Wagering Requirement" refers to the condition specifying the amount that must be wagered before bonus funds can be withdrawn.
• "Transaction" refers to any deposit, withdrawal or betting activity.

2.1 Age Requirement

You must be at least 21 years old to open an account on melbed. Registration by minors is strictly prohibited. If a false age is provided at the time of registration, the account will be closed immediately and all balances may be forfeited.

2.2 One Account Policy

Each user may hold only one melbed account. Operating multiple accounts from the same person, device, IP address or payment method is prohibited. If multiple accounts are detected, they will be closed and bonuses may be cancelled.

2.3 Providing Accurate Information

It is mandatory to provide complete, truthful and accurate personal information at the time of registration. Providing false or misleading information risks account cancellation and forfeiture of any winnings.

2.4 Geographic Restrictions

melbed may impose restrictions on providing services to users from certain countries or regions. Using a VPN or proxy to bypass these restrictions will be considered a violation of the Terms.

3.1 Identity Verification (KYC)

melbed reserves the right to verify a user's identity at any time. The following documents may be required before a withdrawal is processed:

• Government-issued identity document (National ID / Passport)
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method used

Withdrawals may be placed on hold if the required documents are not provided.

3.2 Account Security

Keep your login credentials strictly confidential. If you notice any suspicious activity on your account, contact us immediately at [email protected] or notify us via live chat. The user bears full responsibility for any unauthorised third-party access to their account.

4.1 Accepted Payment Methods

melbed currently supports the following payment methods: bKash, Nagad, Rocket and Upay. These methods apply to both deposits and withdrawals.

4.2 Deposit Limits

The minimum deposit amount across all payment methods is ৳300. The maximum deposit limit may vary depending on the specific method used.

4.3 Withdrawal Limits and Processing

The minimum withdrawal amount across all payment methods is ৳800. After successful verification, withdrawals are generally processed within 30 minutes to 3 hours.

4.4 Payment Information Consistency

The name registered on your melbed account and the name on the payment account used must be the same. Use of third-party payment accounts is not permitted.

4.5 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Foreign currency conversion will apply at the rate set by melbed.

5.1 Welcome Bonus

melbed offers new members a 100% bonus on their first deposit up to ৳10,000. For example: deposit ৳1,000 and receive a ৳1,000 bonus — total balance ৳2,000. Deposit ৳22,000 and receive a ৳10,000 bonus — total balance ৳32,000.

5.2 Wagering Requirement

The wagering requirement applicable to the welcome bonus is 15 times (15x). This means you must wager 15 times the bonus amount before the bonus funds can be withdrawn. Example: if you receive a ৳1,000 bonus, you must place ৳15,000 in wagers before withdrawing.

5.3 General Bonus Terms

• Bonus offers must be used within a specified time period; expired bonuses will be considered void.
• The same person, home network or device may not claim the welcome bonus more than once.
• Certain games or bet types may not contribute 100% toward the wagering requirement.
• melbed reserves the right to modify or withdraw any bonus offer at any time.
• If bonus abuse is detected, the bonus and any associated winnings will be cancelled.

5.4 VIP Program

The melbed VIP program has five tiers, each including a weekly cashback:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.3% weekly cashback
• Gold — up to 0.5% weekly cashback
• Platinum — up to 0.6% weekly cashback
• Diamond — up to 0.8% weekly cashback

You can advance to higher VIP tiers through consistent active participation. VIP benefits are subject to change.

6.1 Fair Play Commitment

melbed operates on a fair play policy. All games are powered by Random Number Generator (RNG) technology, which ensures that every outcome is completely unbiased and not predetermined.

6.2 Technical Errors

Winnings or bonuses obtained as a result of a software error or technical issue may be considered void. melbed seeks to resolve such cases through discussion.

6.3 Betting Limits

Minimum and maximum betting limits apply to each game. A maximum bet limit may apply when playing with a bonus balance; the specific limit is stated in the details of each promotion.

6.4 Live Betting Rules

Live sports betting follows event-specific rules. Rules for determining bet outcomes in the event of a match being cancelled, abandoned or going beyond the scheduled time apply separately for each market.

The following activities are strictly prohibited and will be considered violations of these Terms:

• Bonus abuse, "bonus hunting" or claiming promotions through multiple accounts
• Money laundering or any illegal financial activity
• Hacking the platform's software, using bots or any automated tools
• Attempting to access another user's account
• Deliberately providing false information or identity fraud
• Operating an account on behalf of a minor
• Harassing or engaging in inappropriate behaviour toward other users
• Using technical means to bypass restrictions applicable to specific countries or regions

Violations of these prohibitions may result in immediate account closure, forfeiture of all balances and legal action.

8.1 Closure at User Request

Any user may request to close their account via live chat or by emailing [email protected]. Any pending withdrawals will be processed before the account is closed.

8.2 Suspension by melbed

melbed may temporarily or permanently suspend an account in cases of Terms violations, suspected fraud or incomplete verification. An effort will be made to notify the user of the reason for the suspension.

8.3 Inactive Accounts

A service maintenance fee may apply to accounts that have been inactive for an extended period. This fee and the specific inactivity threshold will be announced separately.

melbed will not be liable for the following:

• Loss caused by internet disconnection or technical errors
• Loss caused by faults in third-party services or software
• Indirect or incidental loss resulting from use of the platform
• Loss caused by the user's own negligence or carelessness

The melbed platform is provided on an "as is" basis. No guarantee of uninterrupted service availability is given, though every effort is made to maintain the highest standard of service.

Please read our Privacy Policy for full details on how your personal information is collected, stored and used. The following key principles apply:

• All data is protected by SSL encryption.
• Your personal information will never be sold to third parties.
• Information may be shared where necessary for service delivery, verification and regulatory compliance.
• You have the right to request access to, correction of or deletion of your information.

melbed encourages all members to enjoy gaming responsibly. Play for entertainment — do not treat gambling as a source of income. Set your own limits and stick to them.

The following self-help tools are available on our platform:

• Set deposit limits
• Session time limits
• Self-exclusion facility
• Cooling-off period

If you feel that you or someone you know is experiencing a gambling problem, you can find detailed support information on our 24/7 live chat or on the Responsible Gaming page.

melbed reserves the right to update or change these terms and conditions at any time. A notice will be posted on the site or sent to the registered email address for important changes. Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions.

The latest version of the terms and conditions will always be available on this page. Older versions will no longer be in effect.

13.1 Contact

If you have any questions or complaints regarding the terms and conditions, please contact us:

• Live Chat: Available in Bengali 24/7 (button at the bottom right of the site)
• Email: [email protected]

13.2 Complaints process

After receiving your complaint, we will try to resolve it as quickly as possible. Complex matters may require additional verification. We are committed to providing a fair resolution that honestly considers the interests of all parties.

13.3 Applicable law

Any dispute related to these terms and conditions and melbed services will be handled in accordance with the applicable legal framework.