melbed's Privacy Policy

1 Introduction

melbed ("we", "our", or "platform") is a trusted online casino and sports betting platform in Bangladesh. We take the privacy of our users ("you" or "member") very seriously and are committed to protecting your personal information.

This privacy policy explains how melbed collects your information, how that information is used, under what circumstances it may be shared with third parties, and what steps we take to protect your data.

By registering on or continuing to use our platform, you will be considered to have accepted the terms of this privacy policy. Please read this policy in full.

2 Types of Information Collected

melbed collects various types of information, which can be divided into two main categories:

2.1 Personally Identifiable Information

During the registration and account verification process, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Government-issued ID details (where applicable)
• Payment method details (bKash, Nagad, Rocket, or Upay number)

2.2 Non-Personal and Technical Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Time spent on the platform and visit history
• Transaction history and betting activity
• Information collected through cookies and similar tracking technologies

3 How Information Is Collected

melbed collects your information in the following ways:

3.1 Direct Collection

We collect information directly from you when you register on our platform, update your account, deposit or withdraw funds, or contact our customer support team.

3.2 Automatic Collection

Your browsing behavior and platform usage information is automatically recorded through our server logs, cookies, and similar technologies. This helps us improve our service quality and prevent fraudulent activity.

3.3 Collection from Third Parties

For the purpose of identity verification or fraud prevention, we may occasionally verify information through trusted third-party service providers.

4 Purpose of Using Information

melbed uses your information for the following legitimate purposes:

• Account Management: Completing the registration process, verifying identity, and keeping your account secure.
• Financial Transactions: Processing deposits and withdrawals, verifying transactions, and preventing financial fraud.
• Customer Support: Resolving your questions and issues, and providing 24/7 live chat support in Bengali.
• Platform Improvement: Enhancing the quality of our services and planning new features.
• Security and Compliance: Detecting and preventing illegal activity, money laundering, and fraud.
• Communications: Notifying you about service-related updates, transaction confirmations, and changes to policies.
• Responsible Gaming: Identifying signs of excessive play to provide support and ensuring the self-exclusion facility is available.

5 Data Storage and Security

melbed takes industry-standard technical and organizational measures to protect your information. Our security measures include:

5.1 Technical Security

• Use of SSL/TLS encryption for all data transmission
• Stored data is protected with AES-256 encryption
• Secure server infrastructure and regular security audits
• Firewall and intrusion detection systems
• Two-Factor Authentication facility

5.2 Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal requirements. Even after account closure, financial records and transaction history may be retained for a specified period in accordance with applicable regulations.

5.3 Limited Access

Only those staff members who need your personal information for their work will have access to it. All staff operate under strict confidentiality agreements.

6 Sharing Information with Third Parties

melbed does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

Necessary information may be shared with selected trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These partners may only use the information for the specific task assigned, and they are also bound by strict confidentiality obligations.

6.2 Legal Obligations

If we are required to provide information through a court order, government directive, or legal process, we may supply the relevant information to the concerned authorities.

6.3 Fraud and Crime Prevention

Information may be shared with relevant authorities where necessary to prevent money laundering, fraud, or other illegal activity.

7 Cookies Policy

Cookies are small text files that our website stores on your device. melbed uses the following types of cookies:

7.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are required to maintain your login session and keep security features active. Disabling these cookies will prevent the platform from working properly.

7.2 Analytical Cookies

These cookies help us understand how users are using the platform. We use this information to improve service quality and the user experience.

7.3 Cookie Controls

You have the option to accept or reject cookies in your browser settings. Please note, however, that disabling essential cookies may prevent you from using some features of the platform.

8 Your Rights

As a member of our platform, you have the following rights over your own information:

• Access: You have the right to know what information we hold about you.
• Correction: You have the right to request correction of any inaccuracies in your information.
• Deletion: In certain circumstances you may request that your information be deleted (however, some information may need to be retained where there is a legal obligation to do so).
• Objection to Processing: You have the right to object to the use of your information for any specific purpose.
• Data Portability: You may request your information in a structured, readable format.

To exercise these rights, please contact our customer support team. We will try to respond to your request as quickly as possible, generally within 30 business days.

9 Protection of Minors

melbed is for persons aged 21 and above only. We do not knowingly collect or store any information from minors.

Age verification is a mandatory step in the registration process. If it comes to our attention that a person under the age of 18 or 21 has opened an account, that account will be closed immediately and the relevant information will be securely deleted.

If you believe that a minor is using our platform or has provided personal information, please contact us immediately.

10 Changes to the Policy

melbed reserves the right to update this privacy policy from time to time. In the event of any significant changes, we will notify you in the following ways:

• Displaying a notice at the top of the website
• Sending a message to your registered email
• Updating the "Last Updated" date at the top of the page

Continued use of our platform after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

11 Contact

For any questions, requests, or concerns regarding the privacy policy, you may contact us:

• Live Chat: 24/7 support available in Bengali — chat directly from any page on the platform.
• Email: [email protected]

Our customer support team is available around the clock in accordance with Bangladesh Standard Time (BST, UTC+6).